For Subscribers: Frequently Asked Questions

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2025-2026 Reservation Information

We are now taking FlexPass reservations for the first show of our 2025-26 season:

Hundreds and Hundreds of Stars (October 8—November 9, 2025)
hosted by Lookingglass Theatre, in the historic Water Tower Water Works,
163 E. Pearson St. at Michigan Avenue, Chicago

Here are some frequently asked questions related to TimeLine’s FlexPass. For further details, download your Subscriber Handbook (see links at right).

Where is the theatre? How can I get there/park?

Please be sure to check your reservation for details on the location of your performance. For directions, parking, and local dining information—including details about restaurant partners and current dining and parking discount offers—visit timelinetheatre.com/location

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What happens if I miss my scheduled performance?

Most subscribers are entitled to 2 free exchanges per production, if those exchanges are made 48 hours prior to performance time. If you miss a performance without notice, your ticket may be forfeited. Please get in touch with the Box Office as soon as possible to discuss options.

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If I am unable to attend a production, or don’t use all my FlexPass admissions this season, what happens to my admissions?

Your 2025-26 FlexPass admissions remain valid through their expiration date of June 30, 2026. You may give them to a family member or friend, or bring guests to remaining productions. Unused admissions cannot be transferred to the next season.

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Can I convert any unused admissions into a donation to the theatre?

No. Due to the structure of a FlexPass subscription, admissions have no redeemable cash value; therefore we cannot turn admissions into a donation for tax credit. If you are unable to use your admissions, we recommend inviting a friend or family member to use them.

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How can I find out how many admissions I have left?

Call the Box Office at (773) 281-8463 x6 or email us at boxoffice@timelinetheatre.com., and we’d be happy to let you know how many admissions you have left.

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Why does my FlexPass subscription have an expiration date?

Your FlexPass is valid only during the 2025-26 season and so expires on the closing date of the final production of the season.

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How will I know when a show is opening?

We will notify you via email as soon as FlexPass reservations become eligible for a production. After emailing, we typically start a call project to notify our subscribers about FlexPass reservations. Prior to the show opening, you will receive a production flyer and Backstory. If you have not made your reservations by the beginning of each run, our Box Office staff will call to remind you. You may also bookmark this page for future reference, as we will keep it up to date with production openings, FlexPass reservations, and more! 

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Can I reserve tickets online?

Yes! You may request reservations online by filling out and submitting this form on our website. However, if the performance you wish to attend is the same day you wish to place your request, please call our Box Office at 773.281.8463 x6 instead.

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What happens if the production is sold out?

If a performance is marked “SOLD OUT”, we may still have tickets held back just for subscribers on that date. You can call the Box Office to inquire or submit an online reservation request. Be sure to have alternate dates available, as subscriber tickets are subject to availability. And remember, any seats held back for subscribers will be released for public sale 48 hours prior to each performance. To ensure the best availability of dates, reserve early!

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If the performance I want to attend is really sold out, can I sign up for a wait list?

Our wait list typically starts an hour before curtain in-person at the venue. Subscribers take precedence on any wait list, although you will still have to arrive to give us your name and phone number. Visit this page, email boxoffice@timelinetheatre.com, or call 773.281.8463 x6 for the latest. We cannot guarantee that seats will become available, but we will do our best to accommodate you.

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What if I am late to a show?

Please allow ample time for travel, dining, and parking when attending your performance. Late seating policies will vary based on how safe it is to seat patrons after curtain. Visit this page, email boxoffice@timelinetheatre.com, or call 773.281.8463 x6 for the latest. If you are late and unable to be seated during the show or at intermission, you may be able to reschedule your performance with the Box Office.

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