House Manager/Box Office Associate (Part-Time)

Job Title: House Manager/Box Office Associate
Job Status: Non-exempt part-time position
Rate: $16.50/hour
Reports to: Audience Services Manager

About the Position

If you are hired as a House Manager/Box Office Associate at TimeLine Theatre for the unique 2024-25 Season, you will enjoy a part-time (10-20 hours/week), non-exempt, hourly schedule. You will be cross-trained in house management and box office operations. During shifts, you will be responsible for providing excellent customer service with great sensitivity towards inclusion, access, and safety to our patrons at in-person performances and readings. You must have evening and weekend availability. You will report to the Audience Services Manager and collaborate with many other departments (both production and administration).

Location Information

This position will operate in multiple locations during TimeLine’s season of partnership. TimeLine’s Box Office is currently at 5539 N. Broadway in Chicago’s Edgewater neighborhood, close to the Berwyn Red Line CTA stop. TimeLine’s 3-play season includes Falsettos at Court Theatre in Hyde Park (Nov 8 – Dec 8, 2024); Debate: Baldwin vs. Buckley at DePaul University’s Cortelyou Commons in Lincoln Park (Jan 29 – Mar 2, 2025); and Dhaba on Devon Avenue at Writers Theatre in Glencoe (Jun 19 – Jul 27, 2025).

Responsibilities/Duties

Box Office and Customer Service

Maintain regular box office hours at our theatre to process phone, mail, internet, and walk-up ticket orders, including single ticket sales, subscription sales, reservations, and exchanges
Act as the primary communicator between the organization and patrons by responding to incoming calls, voicemails, and emails
Maintain a working knowledge of our ticketing system, single ticket and subscription pricing structures, and discounts
Listen actively to patron issues and/or concerns and resolve them in a friendly and efficient manner
Establish a strong working knowledge of ADA guidelines in support of TimeLine’s accessibility goals and assist Audience Services Manager in execution of accessibility events and special programs

Will Call Management and Front of House Operations

Work with Front of House team and Stage Management team to coordinate the smooth operation of the house before, during, and after performances, readings, and special events
Maintain the tidiness and accessibility of TimeLine-operated spaces
Answer any patron questions about tickets/subscriptions during pre-show and intermissions
Create and execute an accessible seating plan that meets our patrons’ needs while prioritizing safety and comfort
Prepare and distribute observant and detailed reports after performances, communicating any specific challenges and successes
Ensure the safety of patrons and staff through a strong, working knowledge of TimeLine’s emergency procedures
Helps maintain the cleanliness and accessibility of interior and exterior TimeLine public spaces, which may include mopping, shoveling/icing in the winter, etc.

Company Culture

Be knowledgeable about the company, our mission, values, current productions, current season, and upcoming events
Advance the strategic marketing goals of the theatre through thoughtful collaboration with the Audience Services and Marketing teams
Establish a strong working knowledge of ADA guidelines in support of TimeLine’s Accessibility goal to include everyone
Create a welcoming and inclusive atmosphere through honest, clear communication with patrons, staff, and teammates

Compensation

Part-time hourly position
Starts at $16.50 per hour
10-20 hours/week during our performance schedule (November 2024—July 2025)
- Please Note: there is a performance break from March 3—June 19, 2025

Qualifications/Skills

Must be available to work evenings and weekends, in particular Wednesdays – Sundays, with occasional Tuesday performances
Some prior experience performing high volume customer service-related work
Excellent interpersonal, written, and verbal communication skills
Must be computer proficient, especially with a PC, Microsoft Office, and Google Drive
Experiences working in a performing arts environment or with emergency situation management are appreciated, but not necessary
First Aid, CPR certification, and cash management are plusses
Experience with a ticketing system or customer relations management database (specifically PatronManager) is a plus

Personal Characteristics

You have demonstrated the ability to thrive and manage multiple projects in a fast-paced, high energy, multicultural environment
You have comfort acting as a leader and taking charge in different kinds of situations
You enjoy working independently, assume responsibility, and take initiative using good judgment and strong attention to detail
You feel responsible for the environment around you and seek to improve it with every action
You get energy from new perspectives
You maintain a calm, professional demeanor in all public-facing situations
You can effectively identify and communicate issues or problems to your team
You are punctual and have a strong track record of showing up

Employment Policy

Apply for this position if you are interested in obtaining a foundation in arts management at an award-winning theatre while supporting the theatre’s goal of being one of the best customer experiences in Chicago theatre.

It is an essential practice of TimeLine Theatre Company to recruit, hire, train and promote individuals, based upon personal capabilities and qualifications and without regard to race, color, age, sex, sexual orientation, religion, national origin or ancestry, marital status, citizenship, disability, military status, creed, or any other trait or characteristic protected by law. TimeLine Theatre Company is dedicated to the goal of building a diverse staff and an inclusive work environment. This policy of Equal Employment Opportunity applies to policies and procedures relating to all terms and conditions of employment at TimeLine Theatre.

To Apply

Please email, in one clearly-labeled document (PDF preferred), a resume and your answers to the short answer questions below. Your email should be to the attention of Kellyn Henthorn (she/her), Audience Services Manager, at HR@timelinetheatre.com with the subject line of your email, “Front of House Position”
We will reach out to you whether or not you are called in for interviews. Please no phone calls. If you do have questions about your application, please email us at the above address.
Applications will be accepted through TKTKTKTKTK

Short Answer Questions – REQUIRED

In addition to submitting your resume, please take the time to answer the following questions. You should not write a cover letter for this application, so we ask that you put your efforts into answering these questions in complete, thoughtful sentences (no need to write more than 3-4 sentences per question). Thanks!

What is your customer service philosophy? How do you see yourself practicing it at TimeLine Theatre?

Staff members at TimeLine Theatre Company share the core values of the organization:

ACCESSIBLE — Advancing access in all its forms
ANTIRACIST — Prioritizing racial equity and inclusion as we build a just future
COLLABORATIVE — Valuing teamwork and mutual respect as a creative force
COMPASSIONATE — Nurturing wellness in a humane and caring culture
EXCEPTIONAL — Pursuing excellence and innovation in everything we do
FISCALLY RESPONSIBLE — Ensuring effective stewardship of our resources
INCLUSIVE — Welcoming people of all identities
INTIMATE — Creating a close connection between art and audience

Please choose one value from the list above, and tell us how you have used that value in a professional setting in the past? (If you do not have professional experience, feel free to tell us how you have used that value when you have worked with others on a large project.)
How can this position and the skills you’ll learn at TimeLine contribute to your personal or professional goals?
How did you find out about this position?