For Subscribers: Frequently Asked Questions

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2024-2025 Reservation Information

We are now taking FlexPass reservations for the first two shows of our 2024-25 season:

Falsettos (November  8—December 8, 2024)
Court Theatre, 5535 S. Ellis Ave., Chicago

Debate: Baldwin vs. Buckley (January 29—March 2, 2025)
DePaul University’s Cortelyou Commons, 2324 N. Fremont St., Chicago

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Reservations will open for Dhaba on Devon Avenue at Writers Theatre in spring 2025.

Here are some frequently asked questions related to TimeLine’s FlexPass. For further details, download your Subscriber Handbook (see links at right).

Where is the theatre? How can I get there/park?

Please be sure to check your reservation for details on the location of your performance. For directions, parking, and local dining information—including details about restaurant partners and current dining and parking discount offers—visit timelinetheatre.com/location

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In what combination may I use my FlexPass admissions? What if I already have tickets to a show through a subscription to another partner theatre?

Your 3-Admission FlexPass may be redeemed for 1 ticket to each of the three productions, or for 2 tickets to one production and 1 ticket to another production. Due to agreements with our partner theatres, you may not use all 3 admissions for any one production. If you already have tickets to a show through another theatre, you may use your TimeLine FlexPass admissions for guests or repeat viewings-or use them for another play in TimeLine’s season.

Please Note: 2-Admission FlexPasses may only be redeemed for tickets to the final two productions of our 2024-2025 season (Debate: Baldwin vs. Buckley and Dhaba on Devon Avenue).

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What happens if I miss my scheduled performance?

You may reschedule for a future performance, subject to availability, or save your admission(s) and use them to bring a friend to another production for which they are valid. We request a minimum of 24 hours notice if you find you are unable to use reserved tickets.

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If I am unable to attend a production, or don’t use all my FlexPass admissions this season, what happens to my admissions?

Your 2024-25 FlexPass admissions remain valid through their expiration date of July 27, 2025. You may give them to a family member or friend, or bring guests to remaining productions. Unused admissions cannot be transferred to the next season.

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Can I convert any unused admissions into a donation to the theatre?

No. Due to the structure of a FlexPass subscription, admissions have no redeemable cash value; therefore we cannot turn admissions into a donation for tax credit. If you are unable to use your admissions, we recommend inviting a friend or family member to use them.

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How can I find out how many admissions I have left?

Call the Box Office at (773) 281-8463 x6 or email us at boxoffice@timelinetheatre.com., and we’d be happy to let you know how many admissions you have left.

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Why does my FlexPass subscription have an expiration date?

Your FlexPass is valid only during the 2024-25 season and so expires on the closing date of the final production of the season.

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How will I know when a show is opening?

Our 2024-25 Performance Calendar is included in your Subscriber Handbook, and you can review the schedule online via our Calendar page. Also, you will receive a production flyer and Backstory prior to each show opening. If you have not made your reservations by the beginning of each run, our Box Office staff will call to remind you.

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Can I reserve tickets online?

Yes! You may request reservations online by filling out and submitting this form on our website. However, if the performance you wish to attend is the same day you wish to place your request, please call our Box Office at 773.281.8463 x6 instead.

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What happens if the production is sold out?

If a performance is marked “SOLD OUT”, we may still have tickets held back just for subscribers on that date. You can call the Box Office to inquire or submit an online reservation request. Be sure to have alternate dates available, as subscriber tickets are subject to availability. And remember, any seats held back for subscribers will be released for public sale 48 hours prior to each performance. To ensure the best availability of dates, reserve early!

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If the performance I want to attend is really sold out, can I sign up for a wait list?

Wait list policies will vary based on the practices of our partner theatres and we will share those policies on our website for each production. Visit this page, email boxoffice@timelinetheatre.com, or call 773.281.8463 x6 for the latest. We cannot guarantee that seats will become available, but we will do our best to accommodate you.

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What if I am late to a show?

Please allow ample time for travel, dining, and parking when attending your performance. Late seating policies will vary based on the practices of our partner theatres, and we will share those policies on our website for each production. Visit this page, email boxoffice@timelinetheatre.com, or call 773.281.8463 x6 for the latest. If you are late and unable to be seated during the show or at intermission, you may be able to reschedule your performance with the Box Office.

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