For Subscribers: Frequently Asked Questions
Here are some frequently asked questions related to TimeLine’s FlexPass. For further details, download your Subscriber Handbook (see links at right).
- There seem to be a lot of subscriptions… Extended? Legacy? What’s the deal with all that?
- In what combination may I use my FlexPass admissions?
- What happens if I miss my scheduled performance?
- If I am unable to attend a production, what happens to my admissions?
- If I don’t use all of my FlexPass admissions this season,
can I use my remaining admissions next season?
- Can I convert any unused admissions into a donation to the theatre?
- How can I find out how many admissions I have left?
- Why does my FlexPass subscription have an expiration date?
- How will I know when a show is opening?
- Can I reserve tickets online?
- What happens if the production is sold out?
- If the performance I want to attend is really sold out, can I sign up for a wait list?
- What if I am late to a show?
There seem to be a lot of subscriptions… Extended? Legacy? What’s the deal with all that?
Glad you asked! Due to our live production pause in 2020 and 2021, the subscription schedule was thrown off. The pandemic interrupted the 2019-2020 season, so all of those subscriptions are and have been expired for some time.
Legacy Subscriptions (also known as “2020-2021 Legacy Subscriptions”)
If you subscribed to TimeLine any time between January 2020 and July 2021, that 4-Admission FlexPass was guaranteed to be good for first four, full productions, regardless of when they fell on the season calendar. These Legacy subscriptions could be used for Relentless, The Chinese Lady, Campaigns, Inc., and Trouble in Mind. Legacy FlexPass admissions expired on December 18, 2022.
If you subscribed to the 2022-23 Season any time between May 2022 and October 31, 2022, you likely have a 2022-2023 Subscription. These FlexPasses will expire with the close of Boulevard of Bold Dreams (currently scheduled to close on March 19, 2023). Anyone with this subscription can gain access to What the Constitution Means to Me via an exclusive sale. Your 2022-23 Subscriber Handbook is available here.
Extended 2022-2023 Subscriptions
With the exciting addition of What the Constitution Means to Me to our 2022-23 Season, TimeLine decided to create a subscription for folks joining the FlexPass fold. Unlike the 2022-2023 Subscription purchased before November 1, 2022—this version will expire with the close of What the Constitution Means to Me (currently scheduled to close on June 24, 2023). Your Extended 2022-23 Subscriber Handbook is available here.
If you have any questions about your FlexPass status or when it expires, please do not hesitate to reach out. You can call the Box Office at (773) 281-8463 x6 or email us at firstname.lastname@example.org
In what combination may I use my FlexPass admissions?
One of the many perks of a FlexPass subscription is that you may use your admissions as you choose in any combination. For example, if you purchased one 4-Admission FlexPass you could use your 4 admissions in the following combinations:
- 1 ticket to each of the four productions
- 2 tickets to two productions
- 3 tickets to one production and 1 ticket to another production
- 4 tickets to one production
What happens if I miss my scheduled performance?
You may reschedule for a future performance, subject to availability, or save your admission(s) and use them to bring a friend to another production during the season. We request a minimum of 24 hours notice if you find you are unable to use reserved tickets.
If I am unable to attend a production, what happens to my admissions?
Your admissions will remain valid through their expiration date (the day of the final performance of the final production for which they are valid). You may give them to a family member or friend, or bring guests to remaining productions.
If I don’t use all of my FlexPass admissions this season, can I use my remaining admissions next season?
No. Your FlexPass admissions are valid only during the current season and expire on the day of the final performance of that season. Unused admissions cannot be transferred to the next season.
Can I convert any unused admissions into a donation to the theatre?
No. Due to the structure of a FlexPass subscription, admissions have no redeemable cash value; therefore we cannot turn admissions into a donation for tax credit. If you are unable to use your admissions, we recommend inviting a friend or family member to use them.
How can I find out how many admissions I have left?
Call the Box Office at (773) 281-8463 x6 or email us at email@example.com and we will let you know how many admissions you have left.
Why does my FlexPass subscription have an expiration date?
Your FlexPass is valid only during the current season and so expires on the closing date of the final production of the season.
How will I know when a show is opening?
Our Performance Calendar is included in your Subscriber Handbook (download at right), and you can review the schedule online via our Calendar page. Also, you will receive a production flyer and Backstory prior to each show opening. If you have not made your reservations for the production by the reservation deadline, our Box Office staff will call to remind you.
Can I reserve tickets online?
Yes! You may request reservations online by filling out and submitting this form on our website. You will receive an email confirmation from our Box Office within 48 hours. However, if the performance you wish to attend is the same day you wish to place your request, please call our Box Office at 773.281.8463 x6 instead.
What happens if the production is sold out?
Many times when you hear that a production is sold out, we no longer have tickets for public sale, but we may have tickets available just for our subscribers. Due to space limitations, subscriber reservations are still subject to availability and may sell out as well. And remember, any seats held back for subscribers will be released for public sale 48 hours prior to each performance. We make every effort to remind you to make reservations before seating becomes limited. To ensure the best availability of dates, we strongly recommend making your reservations as early as possible.
If the performance I want to attend is really sold out, can I sign up for a wait list?
Starting one hour prior to a sold-out performance, our Box Office staff will begin a wait list. At curtain time, in the event of last-minute cancellations or no-shows, and at the discretion of management, seats may be released and given to those on the waiting list with priority given to current subscribers. We will not take wait list names over the phone; you must arrive in person to sign up. We cannot guarantee that seats will become available, but we will do our best to accommodate you.
What if I am late to a show?
Due to our intimate setting, latecomers will not be seated. Please allow ample time for travel, dining and parking when attending your performance. If you are late, you will be asked to wait until intermission to be seated. Otherwise, you may reschedule your performance with the Box Office.